Frequently Asked Questions
- Home
- Frequently Asked Questions
General Questions
All new clients can take advantage of our Introductory Offer. Simply leave your information in the contact form and we’ll contact you right away to learn about your dance goals and help you set up your first lesson.
Our instructors hail from all over the world and are actively competing professional dancers. All have completed the rigorous work required to become, and remain, certified ballroom dance instructors. Our instructors are dedicated to helping you discover the joy of ballroom dancing and to make your learning experience enjoyable, rewarding, and fun!
Absolutely not! We welcome singles and couples here. If you come in as one of our single students, your instructor will be your partner for private lessons, and our group classes and practice sessions will provide plenty of opportunities to meet other students with the same interests and goals!
We highly recommend that you schedule your lessons close together, especially in the beginning. The more closely you schedule your lessons, the the more information you will retain, and the more quickly you will gain confidence in your dancing. We also recommend private lessons in conjunction with group classes and practice sessions; the combination of all these forms of learning are the most effective and efficient way for you to learn and stay motivated.
We realize that some students arrive for lessons straight from work and others may be dressed more casually for their lessons – either is acceptable. The most important thing is to wear something comfortable, which allows you to move easily. Of course, you’ll also want to select comfortable shoes. We suggest leather-soled shoes and/or a shoe with a strap so that they won't fall off! Athletic shoes do not work well on dance floors because they stick, which will make it difficult to move your feet, as well as increase the risk of injury to ankles and knees; for the first few lessons, you can get away with it, but not for long! We can help you find the right dance shoe for you!
Our staff members are very busy, and their time is valuable. It can be difficult for them to fill a lesson time if the cancellation is at the last minute. To avoid any conflict, we have implemented the following cancellation policy:
*24 hours’ notice is required to cancel a private lesson; appointments canceled with less than 24 hours’ notice will be charged the full value of the lesson. Make-up lessons are offered as a courtesy and may be scheduled within the same business week (subject to instructor availability) at no additional charge. For cancellations occurring due to illness or injury, the make-up lesson may be taken during the same business week that lessons resume (in addition to regular lessons).
Please keep in mind that make-up lessons are subject to instructor availability and there may not be time available for a make-up lesson; in this instance, the missed lesson is considered forfeit. Students are responsible for ensuring their make-up lesson is scheduled. Make-up lessons cancelled with less than 24 hours' notice, as well as no-call/no-shows, will be considered forfeit.
We also ask that you arrive before your scheduled appointment to prepare for your lesson. We regret that late arrivals will result in reduced service time in order for instructors to maintain their schedule with other clients.
*Lessons scheduled outside of normal business hours (Monday through Friday, 11:00 AM to 8:00 PM) or on federal holidays are not eligible for make-up lessons.
Group classes are offered at no additional cost during the same week that a private lesson is taken. This enhancement allows our students to experience the benefits of both personalized instruction & collaborative learning. Group classes provide a dynamic & fun environment where students can engage with their peers & develop their skills together. By combining the individual attention of private lessons with the social & educational aspects of group classes, we aim to provide a comprehensive learning experience that fosters growth, creativity, & a sense of community among our students.
For students not enrolled in a private lesson program, drop-in rates and group class packages are available.
*Please note that group classes with fewer than 3 attendees will be taught as a 20-minute session*
We are committed to ensuring a positive experience for all our clients. In the event that a refund is requested, please see the terms and conditions outlined below.
1. **Lesson Refunds:**
Refunds for unused lessons are allowed within 30 days of your most recent lesson. Refunds may be subject to processing fees. Please allow a reasonable period for processing and any applicable deductions.
2. **Product Returns:**
Unused products/items may be returned for a refund within 30 days of the purchase date. To be eligible, the following conditions apply:
- Shoes must be unworn (other than trying on) and in their original packaging.
- Practice Attire must have all original tags attached and remain unworn.
3. **Special Event Tickets & Participation Fees:**
Ticket sales and participation fees for special events are generally nonrefundable, unless otherwise specified. In select cases, and at our discretion, a portion of the fee may be credited towards future lessons, depending on the nature of the event.
We value your patronage and strive to provide a fair refund process. Should you have any questions regarding this policy, please contact us directly.
